1) What is the turn-around time for my design project?

It really depends how many feedback/revision cycles you go through. Most of our customers use two to three feedback/revision cycles to complete their design order. Whenever you decide a particular design is exactly what you wanted and there aren't any additional changes or revisions, you can approve the design and a final CD-Rom package will be sent to you.

For your convenience, all of eConcept's Design Services have a four business day turn-around for each feedback/revision cycle. Once you submit comments for all designs, a new set of revised designs will be ready for your review within four days. This feedback/revision cycle will continue until you approve your final design(s). For an additional fee, express service options for 24 or 48 hour turn-around is available. Please email info@econcepts.co.uk for any rush or expedite requests.

2) How many revisions am I allowed to make?

During the development phase, eConcept's Design Service allows an unlimited amount of design revisions. However, once you approve a final design, re-opening a approved design order will incur an additional service fee.

3) May I talk to a designer directly?

Certainly. eConcepts are glad to provide you access to our design team via email and phone. Contact the eConcept Design Team by phone on +44 (0)7747 60 60 66 Monday – Friday, 9am-6pm, or by email at: info@econcepts.co.uk.

4) Can I get my logo designs in different file formats?

eConcept's Design Service supplies 11 digital formats provided on the final design gif, jpeg, bmp, tiff, eps, pcx, psd, ai, pdf, cdr (regular and curved). MAC or PC formats.

5) Can I upgrade my design order with additional services such as letterhead/stationery or slogan designs?

If you would like to upgrade your order, please email info@econcepts.co.uk. Please check our pricing page for details.

6) What is your cancellation policy?

You may cancel your order for a full refund within the first 7 days of submitting your order. Any cancellation requests submitted after 7 days of placing an order will be subject to a £29 processing fee. No refunds will be granted once 30 days have passed since the date of purchase. Please be sure to email info@econcepts.co.uk or call +44 (0)7747 60 60 66.

7) Do eConcepts offer any other design or related services such as domain name registration, web hosting, etc.?

Yes. eConcepts develops additional services. If you have any special design requests, please email info@econcepts.co.uk.